This section contains answers to the most frequently asked questions from our users. Here you can quickly find the information you need and resolve any issues.
Registration at SportBet consists of two stages:
Registration on the website.
Identification.
To register, you will need a phone number and email. A mandatory requirement is that you must be 18 years or older.
Identification is a set of procedures that a bookmaker performs to verify your identity and age using documents.
You can complete identification directly on the SportBet website.
You will need:
Russian Federation passport;
an additional document — INN or SNILS.
Identification can also be completed through Gosuslugi or Tinkoff ID.
According to Russian Federal Law No. 244-FZ (Art. 6.1, Clause 1.1), all clients of bookmakers are required to complete identification in order to have the right to place bets and receive winnings.
The safety of your funds is handled by the CUPIS.
CUPIS is the Unified Center for Accounting of Bookmaker Bet Transfers.
It acts as an intermediary between the player and the bookmaker, recording and transferring funds between the parties.
There are two identification statuses — Initial and Basic.
They differ in the method of completion and limits on deposits and withdrawals.
Initial status
Can be obtained through Gosuslugi or by passport data.
Limit per transaction — 100,000 ₽.
Total amount of transfers to an electronic wallet — up to 200,000 ₽.
Basic status
Can be obtained through Gosuslugi, Sber, or T-ID.
Limit per transaction — 595,000 ₽.
No monthly limits on transaction amounts.
No. SportBet clients are prohibited from using the same personal data to create a second account.
All payments at bookmakers go through the SINGLE CUPIS.
When confirming a payment, you will be automatically redirected to its website.
The connection is protected by encryption — it's secure.
You can top up your balance using the following methods:
Bank card, SBP, SberPay, T-Bank, CUPIS Wallet, YuMoney, MTS, Megafon, Beeline, TELE2.
Each deposit automatically creates a separate sub-account.
To make a withdrawal available, you must complete the verification procedure.
When confirming a withdrawal, you will be automatically redirected to the SINGLE CUPIS website (the connection is protected by encryption — it's secure).
You can withdraw funds using the following methods:
Bank card, SBP, CUPIS Wallet, YuMoney.
Important:
Withdrawal is only possible to the payment methods you previously used to deposit.
Each deposit creates a separate sub-account.
When withdrawing, you can only select one sub-account (once it becomes available).
Initially, all sub-accounts are blocked.
To unlock a sub-account and withdraw funds from it, you must fully wager the deposit amount of that sub-account.
The sub-account from which you plan to withdraw must not be used to place new bets after you have decided to withdraw from it (until it is unlocked and withdrawn).
The minimum deposit amount is 100 ₽.
The maximum amount depends on the chosen method.
SportBet does not charge a fee for withdrawals.
Fees may only be charged by some banks and electronic wallets.
For detailed current limits and fees, please see the 'Payments' page.
The minimum withdrawal amount is 100 ₽.
The maximum amount depends on the chosen method.
For detailed limits, please see the 'Payments' page.
Crediting usually occurs within 1 minute.
In case of technical issues on the website or payment system side, the time may increase.
If funds have not arrived after 30 minutes, please contact support through the 'Requests' section in your personal account.
In your personal account, you can change your email and password.
Open the relevant tab, enter the new data, and follow the instructions.
On the authorization page, click 'Password recovery'.
Enter your phone number — you will receive a confirmation code.
Enter the code and set a new password.
After confirmation, you can log into your account with the new password.
Send an email to support@sportbet.ru.
In the email, include:
Full name;
date of birth (DD.MM.YYYY);
a brief description of the issue.
Within 24 hours, a support staff member will contact you and provide further instructions.
A passport will be required.
After registration and identification, open the line (Prematch or Live).
Select the desired outcome.
It will appear in the basket on the right.
Check your selection, enter the bet amount, and click 'Place bet'.
No. A placed bet cannot be cancelled or adjusted.
The only option is to sell the bet (if available).
After placing a bet, a 'Sell bet' button will appear in the coupon.
Please note: the option to sell is not always available.
Single — a bet on one outcome of an event.
Winnings = bet amount × odds.
Accumulator — a bet on several independent outcomes (including within a single event).
Odds are multiplied.
To win, you need to guess all outcomes.
Losing at least one outcome means losing the entire accumulator.
Prematch — bets placed before the match starts.
Live — bets placed during the match.
Odds in Live change in real time depending on events on the field.
In the bet settings, you can save several favorite bet amounts.
They will appear below the amount input field.
To place a bet quickly, just click on one of the buttons with the saved amount.
Yes. SportBet has a convenient match center that displays real-time statistics, team lineups, recent meetings, and other useful information.
If a match is interrupted — settlement is performed according to the SportBet Betting Rules.
If a match is canceled — the coupon is settled with odds of 1.00, and the stake is refunded to the balance.
Contact support by any convenient method (phone, email, requests in the personal account).
Provide:
Full name;
bet (coupon) number;
a link to an official source confirming the incorrect calculation.